PFL BCA - BRANCH OJT [The First Week]

I am officially done with my first week at BCA KCU Pontianak, my placement branch for the next 9++ months.

On my first day, I am so confused as any of you would be on your first day at work.

I have been there as a customer, but not the employee. 

So, of course I am perplex.

Where do employee enter the building from, Who to meet first, What to do, and What will happen next?

Big Question Mark

The answers are:

Where to enter from as an employee?  

Ask the security or follow the current employee (let them lead the way)

Who to meet first?  

I am meeting my Kalay first (according to the letter given to me), but actually it was the HRD I should have met first! (my bad)

What to do?  

The answer will varies from branches to branches as they have their own regulations. 

Since I was meeting my Kalay, I gave her my letter and I just follow her lead from then.

What will happen next?

This answer will also be different from branches to branches. 

I was immediately join the morning briefing where I got to introduce myself then I was sent to observation at the counter. 

So let me tell you my complete story.

On my first day, I come a bit 'late' then I suppose to. I come around 7:05 am but they already had the morning briefing, in time for my introduction. I know that the service hour starts at 7:30, with briefing at 7:15 but on Monday, they are a tad bit earlier than usual. I am consider late for my first day. TT.TT Please check your branch operational service hour at least one day before your first day. 

Then, I handed over my letter to my Kalay and KOC. I had a brief introduction and I was told to do some observation first at CS Counter for a day, and CS Desk for a day (second day); which I did. 

On my third day, I started to open a counter on my own. I held 3 account opening on my own, with my mentor assistant. All went well.

On my fourth day, I open the counter all on my own with my mentor only sitting besides me to note mistakes. All went pretty well!

On my fifth day, I was left to open the counter myself and I was given a spare ID, which means I will bear all the responsibilities myself. It was nerve wreaking most frightening experience I have ever encounter. I was so nervous that I forget some small things and I have to call the customers for it, which I am very sad and sorry for. 

I need to learn a lot of things and I am going to learn it soon and as fast as I could. I feel like I am the dumbest now in the group and that upset me. 

What everyone must have been thinking about me

Anyway, please take note about:

• Service Hour
Get to know everything you could about your branch. If your both Observation and DO OJT are at you placement branch, then lucky you!
• Absent Card
My senior PFL friends do not even given a card when they come to their branch. I need to contact my PIC but he is no where to be found.

• Clothing
I come with uniform (yellow) but was ask to change to black and white the next day. Because I am not yet ready, which is fine with me.

• Hair
This differ between branches to branches. You will know there, but please have your hair do as you did on training. 

• What to do
Just follow the lead. Do not forget to apply for finger print scan for absence report. Do not forget to visit the HRD division.

• What to bring
Your spirit! LOL! The letter, small note book for note taking, pen, name tag, lunch (if you can), water bottle, and your TXN notes. Do not forget! Lastly,
• Try your best to remember your colleagues and superior names, smile, and always smile.

= YOU WILL BE FINE =

ps: the first 2 months will be hard! As hard as ****!!

NOTE: Always try to blend in with others. Some might treat you differently because you are a PFL. Stay humble and stay focus. You have a goal and so are they. We might be walking a different path but our destination is the same (the permanent employee). 

PFL is better equipped with the theories and deep understanding while others have the experience and better practical skills. We are both good in our different ways! If you cannot do things or you do not understand, ask! do not be discouraged. Share! Give! and you will receive.

Forest Fires in Pontianak, West Borneo, Indonesia 2015

Road condition at noon.
(I hope the camera captured the haze clearly)

Among the citizen of Pontianak (West Borneo), we have the inside joke saying that we are living in an area with 3 seasons: the dry season, wet season, and smog/haze season. 

(We only have dry and wet season, obviously)

Hot spot spread mapping in Indonesia.
This is the natural causes of the forest fires that causes haze all over Indonesia, Malaysia, and Singapore.
The human causes is the forest clearing for industry purposes (palm oil and paper) by unauthorized company (illegal)
The island on the far left is the Sumatra Island and the island on its left is Borneo Island.
Both are the main hot spots areas.
The worse area of the haze is Riau, Pekan Baru, Sumartra.

Haze is not uncommon as is anticipated each an every year during the peak of dry season. By this time of the year, the air will be so filthy that it looks pretty much like the movie Silent Hill. 

Silent Hill

Pontianak Grand Mosque

HOW IDENTICAL!!!! 

Was Silent Hill Movie shot here?

Schools are closed as the air is very unhealthy. Face masks are being distributed every where. People are advised to stay at home. The visibility on the road is pretty bad that people are turning on the vehicles light even in mid noon. The visibility on the sky in worse as dozens of flights are being cancelled and airlines company are making loses everyday. The fisherman cannot sail as well. 

I am not joking about how bad it is. It was in the news every single day now (even on international news, like bbc) and this years haze is might be the worse that we have ever experienced so far. 

Indonesia Forest Fire

Due to the fire, the forest coverage areas in Indonesia is getting smaller and smaller. 

The level of deforestation in Indonesia is the second after Brazil.

The Borneo Island of Indonesia. We can see that the forest (green areas) are is getting smaller and smaller each year. This is caused by illegal logging and forest fires.

I actually got an eye infection from the haze and there are a lot of people are getting lungs infections (ISPA: Infeksi Saluran Pernapasan Akut/Acute Respiratory Infection). Here is the report from the local newspaper about the hazardous air. Pontianak, West Borneo (KalBar) is where I lived. I provide some translation.

This table is on the local newspaper 2 days ago (15/9)

Pink Highlighted is where I live

Here is the report of the air quality in Pontianak by 16 September 2015 from BMKG (The National Meteorology and Geophysics Department)
Green (Good), Yellow (Medium), Brown (Unhealthy), Red (Very Unhealthy), Purple (Dangerous)
Now we have exceed the purple areas by a super-huge-skyrocketing margin

Pontianak Haze (taken from the local newspaper)

This is no joke. The moment you step outside your home, it is difficult to breath. The air is so acrid and there are a lot of white stuff (like burned stuff) flying in the air. There are less people on the street. It feels like a semi-apocalypse from a dystopian movie where the zombie will suddenly jump out of no where. 

Local government is trying hard to solve this issues by making the artificial rain (which is expensive). Senior executives from large companies suspected of illegal forest clearing are being caught. Our military personals (ABRI) has been assigned to help extinguished the fire at the forest. However, not much changes happens.

Our Military Personals are being assigned to help extinguished the forest fire. 

I just hope that it rains soon and the haze ends soon. I am tired of having a difficulty only to breath. I thought 'air' is suppose to be free. But may be in the near future, we or our children each have to carry an oxygen tank as our backpack because the oxygen level on earth is not enough anymore. 

I understand that we cannot do anything much about the natural causes of the forest fires. We are living in tropical areas (passed by the equator line) and it is a dry season. Even slight scrapping of dry twigs due to wind blowing can set a whole forest on fire. However, I am very sad, and disappointed and ashamed by the human caused of the fire. #prayforindonesia

Update: 
It finally rained on 18/9 and 19/9 and since then, the air started to clear a little bit. Now the sun rays can penetrate the layers of haze. I think the temperature has gone higher now. 
The haze returns on 22 September. The white dust flies in the air and I think it is going to be worse in couple days.