PFL BCA - BRANCH OJT [The First Week]

I am officially done with my first week at BCA KCU Pontianak, my placement branch for the next 9++ months.

On my first day, I am so confused as any of you would be on your first day at work.

I have been there as a customer, but not the employee. 

So, of course I am perplex.

Where do employee enter the building from, Who to meet first, What to do, and What will happen next?

Big Question Mark

The answers are:

Where to enter from as an employee?  

Ask the security or follow the current employee (let them lead the way)

Who to meet first?  

I am meeting my Kalay first (according to the letter given to me), but actually it was the HRD I should have met first! (my bad)

What to do?  

The answer will varies from branches to branches as they have their own regulations. 

Since I was meeting my Kalay, I gave her my letter and I just follow her lead from then.

What will happen next?

This answer will also be different from branches to branches. 

I was immediately join the morning briefing where I got to introduce myself then I was sent to observation at the counter. 

So let me tell you my complete story.

On my first day, I come a bit 'late' then I suppose to. I come around 7:05 am but they already had the morning briefing, in time for my introduction. I know that the service hour starts at 7:30, with briefing at 7:15 but on Monday, they are a tad bit earlier than usual. I am consider late for my first day. TT.TT Please check your branch operational service hour at least one day before your first day. 

Then, I handed over my letter to my Kalay and KOC. I had a brief introduction and I was told to do some observation first at CS Counter for a day, and CS Desk for a day (second day); which I did. 

On my third day, I started to open a counter on my own. I held 3 account opening on my own, with my mentor assistant. All went well.

On my fourth day, I open the counter all on my own with my mentor only sitting besides me to note mistakes. All went pretty well!

On my fifth day, I was left to open the counter myself and I was given a spare ID, which means I will bear all the responsibilities myself. It was nerve wreaking most frightening experience I have ever encounter. I was so nervous that I forget some small things and I have to call the customers for it, which I am very sad and sorry for. 

I need to learn a lot of things and I am going to learn it soon and as fast as I could. I feel like I am the dumbest now in the group and that upset me. 

What everyone must have been thinking about me

Anyway, please take note about:

• Service Hour
Get to know everything you could about your branch. If your both Observation and DO OJT are at you placement branch, then lucky you!
• Absent Card
My senior PFL friends do not even given a card when they come to their branch. I need to contact my PIC but he is no where to be found.

• Clothing
I come with uniform (yellow) but was ask to change to black and white the next day. Because I am not yet ready, which is fine with me.

• Hair
This differ between branches to branches. You will know there, but please have your hair do as you did on training. 

• What to do
Just follow the lead. Do not forget to apply for finger print scan for absence report. Do not forget to visit the HRD division.

• What to bring
Your spirit! LOL! The letter, small note book for note taking, pen, name tag, lunch (if you can), water bottle, and your TXN notes. Do not forget! Lastly,
• Try your best to remember your colleagues and superior names, smile, and always smile.

= YOU WILL BE FINE =

ps: the first 2 months will be hard! As hard as ****!!

NOTE: Always try to blend in with others. Some might treat you differently because you are a PFL. Stay humble and stay focus. You have a goal and so are they. We might be walking a different path but our destination is the same (the permanent employee). 

PFL is better equipped with the theories and deep understanding while others have the experience and better practical skills. We are both good in our different ways! If you cannot do things or you do not understand, ask! do not be discouraged. Share! Give! and you will receive.

PFL BCA - Valuable Person by MIC

Its me on the bus with my name tag.
See the tagline: VALUABLE PERSON
TRY NOT TO BECOME A PERSON OF SUCCESS BUT RATHER TRY TO BECOME A MAN OF VALUE

As one part of our PFL Training, it is compulsory for us to join the Valuable Person Training at Lor In Hotel, Sentul. The training will only be held for 2 days 1 night but I guarantee that you will get to learn a lot.

On the D day, you will need to be at Wisma Asia 2 by 6.30 AM latest or you will be left behind.

The journey only took 1-1,5 hours. It is quite close by.

This picture is taken the moment we enter the Hotel.
It is still on construction progress. It is still dusty and look incomplete.
Anyway, it is not a uniform given by the committee, we are buying the same polo shirt as our class 'code'.

We are allowed to bring our phone with us but I was too busy socializing and eating and taking selfies that I forgot to take picture of the hotel itself. I will put some of my selfies pictures, tho.

My overall impression of the training is that:

It was not exactly and eyeopening as I have personally know most of the material but it was quite a reassurance of the values that I have held.

The trainers' efforts and speeches are genuinely heartfelt.

They let us know by examples. Some of the examples are their own experience and some they let us experience it ourselves. I often felt their sincerity through those stories.

I learn to be thankful for every little things that I have; especially those blessings that I have taken for granted all this while.

This is the sort of training that every person should go to!

You will get a lot of things on this training. It was called experimental training. It will taught you how to be grateful for everything.

• For things that we often taken for granted like our eyes, limbs, and voice. Remember that God was never obliged to give us a complete body with good eyes to see the world,  voice to talk, or good ear to listen but He did. That is a blessing that we usually neglect. 

• For our parents and siblings. That we are still be given time and chances to be with them and share our happiness with them. That they are still alive and well is a blessing that we need to be thankful for, everyday.
• For our job and our financial situation. We might not be happy with our current job. We might be tired of routine and stress from our job. But we still need to be thankful that we still have a job where there are thousands of jobless people, dreaming for a chance to be in our current position. We need to be happy for what we are paid for and instead of complaining and being idle, we need to work harder to get an even higher pay and position in the future. Like I said in my previous post, "It doesn't matter where you start, what matters is how you will finish." =)

• For our dreams and hope. "We need to look down to learn how to be grateful, but we also have to look up to know that we can still thrive." this is one of the sentence that I have heard/read somewhere and it has left a mark in my brain ever since. We should be thankful that we are still be allowed to dream and hope and that we are taking all the efforts we have to make it into realization. We must not surrender to our fate but we have to fight to overcome it. 



A famous inspiring quote by our first president, Ir Soekarno:
"Place your dream as high as the sky... because if you fall, you will fall among the stars"

• And more things that I couldn't mentioned one by one.

There are lots of surprises and experiences that you should experienced for yourself and I will not let myself spoiling your excitement by giving too much information.

What you should bring:

• Toiletries (the hotels amenities is limited)
• Tissues (do not ask why. Just trust me and bring it)
• Towels, we have a hard time getting towels. We waited until over 8 pm to get the towel.
• Comfortable shoes or flat shoes, no slippers. There are some outdoor activities.
• Snacks for supper if you usually had one.
• Water bottle (I am a heavy water drinker.. so...)
• Money, at least bring Rp 100,000,- (trust me, you will need this)
• Clothes (2 or more Jeans trousers - no shorts, T-shirts/Polo shirts as needed, others as needed)
• Hair ties for you, girls with long hair.
• Hairdryer!!
• Jacket or cardigans (outdoor activities, remember?)
• Personal meds if you think you will need them.
• Do not need to bring any stationary, it will be provided.
• Open mind and ready to learn mindset.

You are ready to go.
Enjoy!

Oh and we are given a certificate too!!
Will upload the picture of the certificate later.